Ordering on-line is simple and easy at www.spdhardware.com.

How can you get started?

It is simple: we have only added a "Order" button to all our catalog pages!

Go to our Online Catalog page and select the product line you are interested in. Enter that catalog. Next to each item, you will now notice a "Order" button. Clicking this button will add that product to your Shopping Cart. Please note that we have a minimum order requirement of US$30, not including shipping charges. You are now ready to purchase on line.

But to make your experience as enjoyable as possible, there are a few things you need to know:

Using the Shopping Cart

If you wish to add another part, click on the Continue Shopping button.

You can browse our entire catalog and go from page to page, but your shopping cart will still be there. You can always access it by clicking on the "View Cart" button on the upper left corner of your screen.

If you wish, at any time, to delete an item from your Shopping Cart, set the quantity to 0 (zero), and hit the Update button.

Please note that clicking the return or back button of your browser will not empty the Shopping cart and/or cancel the last selection.

If you want to delete all the items you have selected, click the Empty Cart button.

When you are ready to buy, click on the Check Out button.

Completing the Check Out Forms

After you have completed your selection, and in order for us to be able to process your order, we need you to provide us with basic information, such as name, address and credit card number on the Check Out form. After completing these forms you can still cancel your order by browsing away from the checkout process. Clicking the Complete Order button will confirm your order and it will be processed.

We are using SSL (Secured Sockets Layer) software to encrypt the information you submitted on the check out form via our secure server. In addition, only the last 2 digits of your credit card number are revealed when we confirm your order back to you.

Pricing and Availability

The price of each item (US$) will be indicated by the Shopping Cart, along with a short description of the part.

There are often minimum and maximum quantities that can be ordered using this web site. Should you have a request for quantities different from those advertised here, please send us a Request For Quotation - RFQ, or contact us at 1-800-228-1156 or via e-mail at spdeng@asraymond.com.

All orders will normally be shipped within 3 business days after receipt of the order. However, orders received after 4:00 (EST) may not be processed until the next business day. An e-mail confirmation will be sent after we receive your order. We will also inform you by e-mail within one business day should any of the items selected be unavailable.

Please note that all indicated prices are in US$, and are for standard product shipped within the continental USA, including Alaska. For Canada orders, please contact us at (800) 720-2633 or by fax at (800) 350-6203. For all other shipments, please contact our Customer Service Department as indicated above or check our International Locations page.

Return Policy

Small quantities are considered prototype quantities and cannot be returned since the cost of re-inspecting and handling them is generally higher than the value of the parts. Larger quantities may not be returnable depending on the ability to re-sell these parts within a reasonable time period. Special runs are not returnable.

All returns must be authorized and an Authorization Number is required. Please contact our Customer Service at spdsales@asraymond.com or by phone at 1-800-720-2633. Unauthorized returns will be returned at customer's expense.

All authorized returns must be in their original packaging and labeling to insure lot control integrity. Parts cannot be altered or used in any fashion. Parts from separate lots cannot be mixed.

A restocking fee will be charged to authorized returns. Additional charges may be required for re-inspection, cleaning and repackaging. Credit for damaged parts will not be issued. All returns will be shipped to the authorized return center pre-paid by sender. Actual credit issued will be for the quantity of acceptable parts at the original piece price, less the restocking charge, less the original freight and any other charges that are necessary to return the parts to a saleable condition.

Methods of Payment

We do accept Credit Card payment only at this time. MasterCard, Visa and American Express can be used. Please note that we will not charge your credit card until we actually ship your order to you.

Sales Tax

Sales tax will be charged on the full amount of each order, but not on the Shipping & Handling charges. All orders are subject to Taxes.

Shipping Methods

You can choose to have your order shipped via UPS Next Day Air©, UPS 2nd Day Air© or UPS Ground©. As noted above, we will only ship within the continental United States, including Alaska. Our orders can only be shipped pre-paid at this time.

The amount of the Shipping & Handling charges will show on your order confirmation.